First Order
- The first order is Pro Forma.
- Minimum Orders are $500.00 (plus GST).
Subsequent Orders on Account
These are customers who have completed their Pro Forma order and have returned, and had approved, an 'Independence Studios' Credit Application Form.
- All Invoices on Account are payable in full by end of month following date of invoice.
- A 3% Settlement Discount is applicable upon payment of invoices within 7 days of receipt of your invoice.
Payment Methods
- Direct Deposit details are given on the bottom left hand corner of all Invoices.
- We accept payments by Cheque, Direct Deposit & Credit Card (Mastercard & VisaCard) but not through our website.
Delivery
- Delivery is by our carrier.
- Freight FIS. Please note: Free freight not available to some regional areas.
- Delivery can not be made to Post Office Boxes.
Credit Claims
All Credit Claims should be made in writing. They may be sent by:
- Online Claim Request Form can be accessed here if logged in
- Post
- Email customerservice@isgift.com
- Fax to toll free (in Australia) 1800 819 578 or (for international) +61 2 9905 0552
Customers have 30 days to try a product and we will accept it back and offer full credit so long as goods are as new:
- Packaging not marked or damaged
- No price labels
- Goods must be packed carefully so they do not get damaged in transit
A 15% restocking fee will apply for late returns, if Independence Studios has agreed to the return.
- Price Adjustment: Customer must notify us within 7 days of receipt of goods
- Faulty Goods: Customer must notify us within 60 days of receipt of faulty goods
- Short Supply: Customer must notify us within 7 days of receipt of order
- Freight incorrectly charged: Customer must notify us within 7 days of receipt of invoice.
General Notes
- All Prices are quoted in Australian or New Zealand Dollars depending on customers access.
- All Prices exclude GST until added at shopping carts final total.
- All Goods remain the property of Independence Studios until payment is received in full.
- Risk on products passes to You upon dispatch by Us.
- Goods will not be supplied to overdue accounts until such time as the account is brought up to date.
- We reserve the right to charge interest on overdue accounts as well as all collection costs and Solicitors fees in recovering any late payment of this account.
- Overdue accounts paid by Credit Card will also attract the fee charged to Independence Studios by the Credit Card Company.
- Prices are subject to change without notice.
New Zealand Customers
- Please note, the following ranges are not available in New Zealand: PT, Karlsson, Jip, Silly, Leitmotiv, Joseph and Joseph and Mighty Wallets.
If you have any questions, or would like further information please don't hesitate to contact sales@isgift.com